Company Policies
Additional policies governing our services and operations
Data Protection & Security Policy
Overview
AeroWave Computing Limited implements comprehensive data protection measures to safeguard customer data and maintain compliance with international data protection regulations.
Security Standards
- ISO 27001: Information Security Management System certification
- SOC 2 Type II: Service Organization Controls compliance
- GDPR: Full compliance with EU data protection regulations
- HIPAA: Compliance available for healthcare workloads (on request)
Data Encryption
- Data in transit: TLS 1.3 with perfect forward secrecy
- Data at rest: AES-256 encryption for all storage
- Database encryption: Transparent Data Encryption (TDE)
- Backup encryption: Encrypted backups with separate key management
Access Controls
- Role-based access control (RBAC)
- Multi-factor authentication (MFA) requirement for administrative access
- Principle of least privilege
- Regular access reviews and audit logging
Acceptable Use Policy
Permitted Uses
Our services may be used for:
- Scientific computing and research workloads
- Big data analytics and processing
- AI/ML model training and inference
- Enterprise application hosting
- Development, testing, and staging environments
Prohibited Activities
- Illegal content or activities
- Cryptocurrency mining (without prior written approval)
- Denial of service (DoS) attacks or network scanning
- Spam, phishing, or malware distribution
- Unauthorized access attempts to other systems
- Violation of intellectual property rights
- Resource abuse or excessive consumption beyond contracted limits
Enforcement
Violations may result in service suspension, termination, and/or legal action. We reserve the right to investigate suspicious activities and cooperate with law enforcement.
Service Level Agreement (SLA)
Uptime Guarantee
Support Response Times
Planned Maintenance
- Minimum 7 days advance notice for major maintenance
- Scheduled during low-usage windows when possible
- Emergency maintenance may be performed with shorter notice
Refund & Cancellation Policy
Service Cancellation
- 30 days written notice required for contract termination
- Data export available for 7 days after cancellation
- All data permanently deleted 30 days after cancellation
- No refund for partial months of service
Refund Eligibility
- SLA violations: Service credits as outlined in SLA
- Billing errors: Full refund within 30 days of notification
- Service not delivered: Pro-rated refund
- No refunds for policy violations or voluntary cancellations
Request Process
To request a refund or cancel service, contact support@aerowavecmp.com with your account details and reason for the request.
Disaster Recovery & Business Continuity
Backup Strategy
- Frequency: Daily incremental, weekly full backups
- Retention: 30 days for daily, 90 days for weekly backups
- Geographic redundancy: Backups stored in multiple regions
- Testing: Quarterly backup restoration tests
Recovery Objectives
- RPO (Recovery Point Objective): Maximum 24 hours data loss
- RTO (Recovery Time Objective): Service restoration within 4 hours
- Failover: Automated failover for critical services
Regulatory Compliance
Certifications & Standards
- ISO 27001 - Information Security Management
- SOC 2 Type II - Service Organization Controls
- GDPR - EU General Data Protection Regulation
- CCPA - California Consumer Privacy Act (where applicable)
Audit Rights
Enterprise customers have the right to:
- Request compliance documentation
- Conduct security audits (with advance notice)
- Review access logs and security reports
- Receive incident notifications
Questions About Our Policies?
For clarification on any of our policies, please contact our compliance team.
AeroWave Computing Limited
Compliance & Legal Department
1501 South Greeley Hwy Ste C #1166 Cheyenne, WY 82007
Email: support@aerowavecmp.com
Phone: +39 3486196900