Privacy Policy

1. Introduction

AeroWave Computing Limited ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our high-performance computing services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Name and contact information (email, phone number)
• Company name and business information
• Account credentials and authentication data
• Billing and payment information
• Technical requirements and project specifications

2.2 Technical Information

We automatically collect:

• IP addresses and device information
• Browser type and operating system
• Usage data and service metrics
• Log files and performance data
• Cookies and similar tracking technologies

2.3 Service Usage Data

We collect data about your use of our services:

• Compute resource utilization
• Storage usage and data transfer
• API calls and service interactions
• Support tickets and communications

3. How We Use Your Information

We use collected information for:

• Service Delivery: Providing and maintaining our computing services
• Account Management: Creating and managing your account
• Billing: Processing payments and generating invoices
• Support: Responding to inquiries and providing technical assistance
• Security: Detecting and preventing fraud and unauthorized access
• Improvement: Analyzing usage to improve our services
• Communication: Sending service updates and important notices
• Compliance: Meeting legal and regulatory requirements

4. Data Storage and Security

4.1 Data Location

Your data is stored in secure data centers located in:

• United States (Cheyenne, Wyoming)
• European Union (Frankfurt, Germany)
• Regional edge locations as specified in your service agreement

4.2 Security Measures

We implement industry-standard security measures:

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Multi-factor authentication options
• Regular security audits and penetration testing
• ISO 27001 and SOC 2 compliance
• Access controls and audit logging
• 24/7 security monitoring

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third parties that help us operate our services (e.g., payment processors, infrastructure providers)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Your Consent: When you explicitly authorize us to share information

6. Your Data Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a structured format
• Objection: Object to certain data processing activities
• Restriction: Request limitation of data processing
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at support@aerowavecmp.com

7. GDPR Compliance (EU Users)

For users in the European Union, we comply with the General Data Protection Regulation (GDPR):

• Legal basis for processing: Contract performance, legitimate interest, and consent
• Data Protection Officer contact: dpo@aerowavecmp.com
• Right to lodge a complaint with supervisory authority
• International data transfers comply with EU standards

8. Data Retention

We retain your information for:

• Account Data: Duration of your account plus 7 years for tax purposes
• Usage Logs: 90 days for operational purposes, longer for security incidents
• Billing Records: 7 years as required by law
• Support Communications: 3 years for quality assurance

9. Cookies and Tracking

We use cookies and similar technologies for functionality, security, and analytics. See our Cookie Policy for details.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or service notification. Continued use after changes constitutes acceptance.

12. Contact Us

For privacy-related questions or concerns, please contact: